I have been a user assistance professional since 1974 and have worked for the following companies:
| Company | Title | Dates |
|---|---|---|
| DocuMentor | Freelance | July 2006 - Present |
| Hewlett Packard | Principal Writer | Feb. 2005 - Sept. 2006 |
| IDe, Inc. | Documentation Manager | Jan. 1999 - Feb. 2005 |
| Help University, Inc. | Director of Communications | 1995 - 1998 |
| Centra Software | Documentation Manager | 1996 - 1997 |
| AT&T/Ziff-Davis | Documentation Manager | 1994 - 1996 |
| Keyfile Corporation | Technical Publications Manager | 1992 - 1994 |
| DocuMentor | Freelance | 1989 - 1992 |
| DDI | Director, Documentation Services | 1989 - 1991 |
| Fact International | Documentation Manager | 1987 - 1989 |
| Wang Labs | Documentation Supervisor | 1982 - 1987 |
| TASC | Documentation Specialist | 1980 - 1982 |
| Digital Equipment Corp. | Sr. Technical Writer | 1976 - 1980 |
| Interactive Data Corp. | Technical Writer | 1974 - 1976 |
I also taught technical communications courses at Boston-area universities in certificate programs for 16 years:
Harvard University Extension School - Taught Software Documentation Methodology in the Certificate of Applied Sciences program from 1982 - 1987.
University of Massachusetts, Lowell - Taught Introduction to Software Technical Writing and Advanced Technical Writing in their Technical Writing Certificate program from 1990 - 2001.